TERMS OF USE
1. About these Terms of Use
1.1
These terms of use (“Terms”) apply when you create photo books, photo prints and other photo products (“Products”) on onceupon.photo (the “Website”) or in our mobile application (“App”). The Terms also apply when you choose to create an account with us.
1.2
The Terms, together with the information on the Website and in the App, constitute the agreement between you and Once Upon Publishing AB, with Swedish company registration number 559073-3670 and address Trädgårdsgatan 7, 931 31 Skellefteå, Sweden, (“Once Upon”, “we”, “us”, “our”) when you use the Website and the App.
1.3
When purchasing Products via the Website or the App, our Terms of Purchase apply.
1.4
We offer a digital platform where you, as a user, can create Products according to your own preferences (the “Service”). You can choose whether you want to use the Service by registering an account or continuing as a guest. You can create an account with your email address or via Apple, Google or Facebook. In order to create Products, you need to upload images to the Service and you can write your own text for the Products (“Material”). You choose which Material you want to upload and use.
1.5
By accepting the Terms, you agree to comply with them when using the Service. By accepting the Terms, you confirm that you have understood them and ensure that the information you provide is accurate. If you use the Service as a representative of a company or an organisation (hereinafter referred to as “company”), you accept the Terms on behalf of both the company and yourself. You also warrant that you have the authority to accept the Terms on behalf of the company and that you have the authority to use the Service and make any purchases on behalf of the company. By accepting the Terms, you also accept the Data Processing Agreement attached to the Terms, which enters into force at the same time as the Terms.
1.6
If you have any questions about the Terms or would like to get in touch with us, please contact our customer service by filling out the contact form on our Website, calling us on +46 8 502 438 84 or emailing happytohelp@onceupon.se.
2. User account
2.1
You can choose whether you want to create an account with us. You can create Products without an account, but to make a purchase in the App, you need to register a personal account with us. It is free to download the App, register an account and use the Service. If you do not create an account, your created Products will be deleted when you close your browser.
2.2
When you register a user account, you need to provide an email address and a password. It is also possible to create an account through a third party such as Apple, Google or Facebook.
2.3
Registering an account on the Website or in the App means, among other things, that:
- your current Products are saved,
- you can manage your orders,
- you can choose whether you want to receive newsletters, and
- you will receive offers.
2.4
Your user account is personal and may not be transferred or used by anyone other than you personally. You undertake to ensure that no one other than yourself can use your login details.
2.5
You may choose to deactivate your user account on the Website or in the App at any time. Deactivation means that your saved Products will disappear.
2.6
By inviting others to collaborate via a link, you can create Products together. The Product and its existing content will be available to anyone you choose to share the link with. The link is not personal and can be shared further. You are responsible for the content of the photo book and that the content may be distributed through copying when linked.
2.7
Once you have invited others to collaborate, you can always deactivate the link and/or remove participants.
3. Your responsibility as user
3.1
You are personally responsible for all use of the Service that occurs under your user account or as a guest. If you discover or suspect that your user account is being used by an unauthorised person, you are obliged to notify us immediately so that we have a reasonable opportunity to take security measures.
3.2
You are responsible for the Material and the content of the Products. This means that you are responsible for ensuring that you have the right to use the Material that you upload and use in the Service and must ensure that the Material is legal and does not infringe on anyone else's intellectual property rights. You may not use Material that is illegal, may harm or cause inconvenience to anyone else, or is otherwise not permitted for you to use. We are under no obligation to monitor or delete such content, but we have the right to remove content that comes to our attention and that we deem inappropriate or illegal or that otherwise violates the guidelines in force from time to time.
3.3
You may not transfer Material or use the Service in a manner that could damage the Service, the Website or the App, for example by transmitting Material containing viruses. Nor may you attempt to gain access to Material that is not provided to you.
3.4
We have the right to suspend you from further use of the Service if we suspect that your user account or the Service is being misused or if the use otherwise violates the Terms. A suspension shall not be considered a failure on our part to provide the Service in accordance with the agreement we have entered with you.
4. Updates, changes and access to the Service
4.1
An internet connection is required to access the Service. The Service is provided in accordance with the latest version at any given time. If updates are required for the Service to function and to ensure a satisfactory level of security, we will inform you of this and of any consequences of not performing the update. Updates may entail changes to the technical requirements for your device. If you choose not to update, the Service may not work. The latest updated version of the Terms is available on the Website and in the App.
4.2
We have the right to change the Service if it is at no cost to you and we have a valid reason for the change. A valid reason exists if the change is due to adaptation to a new technical environment, an increased number of users or other important operational reasons, as well as to improve the user experience of the Service. We will inform you of any changes in accordance with mandatory law.
4.3
Changes will take effect when you accept the Terms (when you log in and/or use the Service) or 30 days after we have informed you of the changes.
5. Availability, maintenance, and support
5.1
Although it is our ambition, we cannot guarantee that the Service will always be available or provided without technical disruptions. We may need to restrict access to the Service on the Website and the App for periods of time due to, for example, service, support, security, or other technical reasons. Nor can we guarantee that the Material or the products you create will be available or stored in the Service permanently. You are responsible for saving your Material in other ways.
5.2
If you experience problems with the Service, you shall, to the extent reasonable, cooperate with us to determine whether your hardware, software or network connection is causing any problems. If you do not wish to cooperate with us, we will not be able to help you with the problem.
5.3
If you experience problems with the Service or are dissatisfied in any way, it is important that you inform us as soon as possible. We welcome both feedback and support queries at the contact details provided in section 1.6 to find a solution to the problem as soon as possible.
5.4
You are responsible for protecting your technical equipment against unauthorised use, including the use of appropriate anti-virus software and a firewall.
6. Intellectual property rights
6.1
All Material that you upload to the Service belongs to you, and we do not claim any of your rights to such Material.
6.2
We own all rights and know-how related to the Service, the Website and the App. You do not acquire any intellectual property rights or other rights to the Service, Website or App through these Terms.
6.3
Through these Terms you are granted a non-exclusive and non-transferable right to use the Service, Website and App during the duration of the agreement. Content in the Service, on the Website and in the App may not be used to any greater extent than is necessary for you to use the Service, Website or App in accordance with these Terms and in the intended manner. You are not entitled to print or otherwise make copies of content covered by our rights unless this is expressly stated, or to use our trademark or texts without our prior express consent. The Service, Website and App may not be used for commercial purposes and may not be reproduced in their entirety.
7. Specific App Terms
7.1
The following section regulates specific terms and conditions that only apply to the App.
7.2
The App is currently available as an app for iOS and Android devices.
7.3
For us to be able to offer the App for download via App Store and Google Play Store, Apple Inc. and Google LLC respectively impose specific requirements that you, as a user of the App, comply with specific terms and conditions in favour of Apple Inc. and Google LLC respectively, which are described in this section 7 (“App Terms”). In the event of a conflict between the App Terms and the Terms, the App Terms shall prevail.
7.4
When you download the App via the App Store or Google Play Store, the following applies:
- You acknowledge that the App Terms apply only between you and us and not between you and Apple Inc. and Google LLC, respectively.
- You acknowledge that we are solely responsible under the App Terms for addressing any claims by you or anyone else regarding the App or your possession and/or use of the App.
- You acknowledge that neither Apple Inc. nor Google LLC has any obligation to provide maintenance and support services for the App. In the event of any errors or performance issues, you should contact us directly, as we are solely responsible for the maintenance and support of the App as set out in the App Terms or as required by applicable law.
7.5
If you have downloaded the App from Google Play Store, Google LLC has no warranty liability whatsoever with respect to the App and any claims, losses, liabilities, damages, costs, or expenses attributable to any failure.
7.6
If you use App Store to download the App, the following terms also apply:
- You acknowledge that we, and not Apple Inc., are solely responsible for the App and its content.
- You acknowledge that your right to use the App is non-transferable and only allows you to use the App on Apple-branded products that you own or control and in a manner permitted by the terms of the Apple Media Services, except in cases where the App can be accessed and used by other accounts linked to you through Family Sharing or volume purchasing.
- You acknowledge that we are solely responsible under these App Terms and as required by mandatory law for any claims, losses, damages, expenses, or costs arising from any failure to comply with any warranties. If the App does not meet such warranties, you as a user may contact Apple Inc. to recover any cost you have paid for the App. Apple Inc. has no other liability to you as a user for the App beyond this and to the extent permitted by applicable law.
- You acknowledge that we, and not Apple Inc., are solely responsible for any claims brought by you or others arising from the App or your possession or use of the App. This includes, but is not limited to: product liability claims, claims arising from the App's failure to comply with law or regulatory requirements, claims arising from consumer protection legislation, privacy protection legislation or other similar legislation.
- You agree that, in the event of a claim by a third party that the App or your possession and use of the App infringes that third party's intellectual property rights, we, and not Apple Inc., are solely responsible for the investigation, defence, settlement and discharge of any such intellectual property infringement claim.
- You warrant that (i) you are not located in a country that is subject to a U.S. trade embargo, or that has been designated by the U.S. government as a ‘terrorist supporting’ country; and that (ii) you are not listed on any U.S. government list of prohibited or restricted parties.
- You agree that, in addition to complying with the App Terms, you will also comply with any applicable third-party terms and conditions when using the App.
- You acknowledge and agree that Apple Inc. and its subsidiaries are entitled to be parties to the App Terms and to enforce the terms against you as a third-party beneficiary.
- Any questions, complaints or claims regarding the App should be directed to us using the contact details provided in section 1.6.
8. Liability
8.1
We are not liable for any damage arising from negligence in your use or our provision of the Service, such as, but not limited to, loss of data, Materials and/or Products. Nor are we liable for any damage arising from your potential liability to third parties, including, but not limited to, infringement of third-party intellectual property rights.
8.2
Except as expressly stated in these Terms, the Service is provided ‘as is’ and Once Upon makes no warranties in relation to the Service, including any warranties of completeness, accuracy, reliability, availability, merchantability and/or fitness for any particular purpose of the Service.
8.3
Liability is limited only to the extent that consumer protection legislation applicable in the country where you have your habitual residence does not preclude such limitation.
9. Personal data
9.1
We are the data controller for the processing of several of your personal data that occurs through your use of the Service, the Website and the App. Information about our processing of personal data when we are the data controller can be found in our privacy policy.
9.2
Material that you upload to the Service and that contains personal data is processed by Once Upon on your behalf. For this personal data, you are the data controller and Once Upon is the data processor. The terms for this personal data processing are governed by the data processing agreement that forms an appendix to the Terms and which is entered into when you accept the Terms.
10. Right of withdrawal
10.1
Under mandatory consumer protection legislation within the EU, you have the right to withdraw from your agreement with us within 14 days, calculated from the date you accepted these Terms. As the Service is free to use, you can exercise your right of withdrawal by deactivating your user account and uninstalling the App at any time.
10.2
You can also exercise your right of withdrawal by contacting us using the details in section 1.6 or by using the standard withdrawal form.
10.3
You can always stop using the Service on the Website and in the App, uninstall the App and/or deactivate your user account even if the 14 days have passed.
10.4
The right of withdrawal does not apply to the Products you have purchased on the Website or in the App, but only to your use of the Service on the Website and in the App.
11. Complaints
11.1
If a fault occurs when using the Service, you have the right to complain during the period under which these Terms apply and up to two months after termination of the Terms.
11.2
If you wish to make a complaint, you can contact our customer service using the details in section 1.6. Our address for complaints is Trädgårdsgatan 7, 931 31 Skellefteå, Sweden.
11.3
Our liability is limited to the extent permitted by mandatory consumer protection legislation applicable in the country where you have your habitual residence.
12. Duration and termination
12.1
These Terms governing your use of the Service apply from the moment you register your user account or start using our Website or App as a guest, and remain in force until you deactivate your user account or stop using the Service. You have the right to terminate the agreement at any time by deactivating your user account or ceasing to use our Website or App.
12.2
The App Terms apply from the moment you download the App via App Store or Google Play Store for the first time and until you uninstall the App.
12.3
We have the right to terminate the agreement with immediate effect by deleting your user account if you violate these Terms or other guidelines that apply from time to time to the Service, the Website, and the App.
13. Miscellaneous
13.1
Should any provision of the Terms or part thereof be declared invalid, this shall not mean that the Terms in full are invalid, and all other parts of the Terms shall remain valid to the extent permitted by mandatory law.
13.2
We are not liable for damages caused by unforeseen circumstances beyond our control, such as war, strikes, pandemics or natural disasters, which we could not reasonably have foreseen (Force Majeure). If we are prevented from fulfilling our obligations under the agreement or these Terms due to Force Majeure, you have the right to withdraw from the agreement in accordance with mandatory consumer law.
13.3
We have the right to transfer your rights and obligations under these Terms without your written consent.
14. Governing law and disputes
14.1
These Terms shall be interpreted and applied in accordance with Swedish law. However, you are always entitled to the mandatory consumer rights that apply in the country where you have your habitual residence. Nothing in these Terms shall be interpreted as a limitation of such rights.
14.2
In the event of a dispute, you as a consumer have the right to submit a complaint to an alternative dispute resolution body. To access the alternative dispute resolution body in your country, click here. In Sweden, you can file a complaint with the Swedish National Board for Consumer Complaints (ARN). You can contact ARN through their website www.ARN.se or by sending a letter to Box 174, 101 23 Stockholm.
14.3
Notwithstanding the above, any disputes may also be settled by any competent court in the country where you are domiciled. For companies, disputes shall be settled by a general court, with Skellefteå District Court in Sweden as the court of first instance.
These Terms of Use were established by Once Upon Publishing AB on 2025-11-03.
DATA PROCESSING AGREEMENT
1. Background and interpretation
1.1
When you upload Material to the Service, Once Upon processes personal data for which you are the data controller. We therefore act as your data processor in relation to the Material you choose to use in the creation of Products.
1.2
This data processing agreement (the “DPA”) is part of the Terms between Once Upon and you. The purpose of this DPA is to ensure the secure, correct and legal processing of personal data and to comply with applicable requirements and to ensure adequate protection for the personal data processed within the scope of the Terms.
1.3
The GDPR and a supervisory authority's binding decisions, recommendations and guidelines, practices in the field of data protection, supplementary local adaptation and legislation as well as sector-specific legislation in relation to data protection are collectively referred to as the “Data Protection Rules”.
1.4
Any terms used in this DPA, e.g. processing, personal data, data subjects, supervisory authority, etc., shall primarily have the meaning as stated in the GDPR and otherwise in accordance with the Terms, unless otherwise clearly indicated by the circumstances. The terms “processing” and “personal data” refer exclusively to such processing and such personal data as Once Upon processes on your behalf under this DPA.
2. Instructions and responsibilities
2.1
Information about the categories of personal data that Once Upon processes under this DPA, as well as the purpose, nature, and duration of the processing, are described in the “Instructions for the Processing of Personal Data” in Appendix A.
2.2
When processing personal data, Once Upon shall:
- only process personal data in accordance with your instructions. Exceptions apply if processing is required under the GDPR or under law to which we or the party processing personal data as our subcontractor (“Sub-processor”) are subject. In such cases, Once Upon or the Sub-processor shall, where permitted by law, inform you of the legal requirement before such processing;
- ensure that persons authorised to process your personal data have undertaken to keep the information confidential or are subject to an appropriate statutory duty of confidentiality;
- maintain an appropriate level of security for the personal data by taking all technical and organisational security measures specified in Article 32 of the GDPR, and described in more detail in section 3 below;
- comply with the conditions set out in sections 2 and 4 of Article 28 of the GDPR when we engage a Sub-processor;
- given the nature of the processing, assist you through appropriate technical and organisational measures, to the extent possible, so that you can fulfil your obligations under the GDPR;
- depending on your choice, delete or return all personal data to you after the termination of the agreement, and delete existing copies unless the storage of personal data is required by law; and
- provide you with access to all information necessary to demonstrate compliance with the obligations laid down in Article 28 of the GDPR and this DPA and allow for and contribute to audits, including inspections, to be conducted by you or another auditor agreed upon by us.
2.3
If Once Upon considers that an instruction contravenes the Data Protection Rules, we shall inform you of our position within a reasonable time. Furthermore, we shall immediately inform you of any changes that affect our obligations under this DPA. We shall not take any action that could result in you being considered to be acting in violation of the GDPR.
1.4
You are responsible for complying with the Data Protection Rules. In particular, you shall:
- ensure that the instructions for our processing of personal data are correct;
- inform us without delay of any changes that affect our obligations under this DPA;
- inform us without delay if a third party takes action or makes a claim against you as a result of our processing under this DPA; and
- inform us without delay if any other party is a data controller or joint data controller with you for the processing of personal data under this DPA.
3. Security
3.1
Once Upon shall implement technical and organisational security measures to protect personal data against destruction, alteration, unauthorised disclosure, and unauthorised access. The measures shall ensure a level of security appropriate to the latest technology, the costs of implementation, the nature, scope, context and purposes of the processing, and the risks of varying likelihood and severity for the rights and freedoms of natural persons.
3.2
Once Upon has the right to change its technical and organisational measures, provided that such changes do not adversely affect the security of the processing of personal data.
3.3
Once Upon shall notify you of any accidental or unauthorised access to personal data or other personal data breaches without undue delay after becoming aware of such breaches and in accordance with Article 33 of the GDPR.
4. Disclosure of Personal Data and Contact with Supervisory Authority
4.1
Once Upon, or anyone working under our direction, may not disclose personal data or other information about the processing of personal data without your express documented instruction, unless such disclosure is required by law. If we are required by law to disclose personal data, we will take all measures to request confidentiality in connection with the disclosure and immediately inform you, to the extent that we are not prevented by law from disclosing such information.
4.2
Once Upon shall promptly inform you of any contacts from supervisory authorities concerning the processing of personal data and, to the extent permitted by law, provide you with all information relevant to you in this regard. We do not have the right to represent you and may not act on your behalf in relation to supervisory authority.
5. Sub-processors and transfer
5.1
You hereby grant Once Upon a general prior authorisation to engage Sub-processors, meaning that we are entitled to use Sub-processors when processing your personal data. The Sub-processors used when you accept our terms and conditions are listed in the summary of subcontractors in Appendix B. Once Upon shall enter into a personal data processing agreement with each Sub-processor, imposing on the Sub-processor the same data protection obligations as those imposed on us under this DPA. Once Upon is responsible to you for the performance of the Sub-processors' obligations in relation to you.
5.2
Once Upon shall provide a list on the Website of the Sub-processors used. Once Upon is responsible for keeping the list up to date in the event of changes regarding the addition or replacement of Sub-processors, in order to give you the opportunity to object to such changes. Such objections must be made in writing and within 30 days of our update of the list. If you object to our use of a Sub-processor and we cannot agree within a reasonable time, we shall both have the right to terminate the agreement, including this DPA, with the notice period specified in the Terms.
5.3
Once Upon and/or Sub-processors only process personal data outside the EU/EEA when this is lawful. In cases where your personal data is transferred outside the EU/EEA, this is done based on the EU Commission's adequacy decision or based on the EU's standard contractual clauses. You can read more about this in our privacy policy.
6. Liability
6.1
In the event of compensation for damage to be paid to the data subject by judgment or settlement due to a breach of a provision of the DPA, Instructions and/or an applicable provision of the GDPR, the provisions of the GDPR regarding the liability of the parties shall apply. The same applies to the liability of the parties with regard to penalty fees.
6.2
If Once Upon, anyone working under our direction or Sub-processors processes personal data in breach of this DPA, your instructions or the GDPR, Once Upon shall indemnify you for any damage caused to you as a result of the incorrect processing.
6.3
Once Upon's liability in relation to damages other than those specified in section 6.1 above in connection with this DPA is limited in accordance with the provisions of the Terms.
7. Amendments
7.1
If the Data Protection Rules are amended in such a way that this DPA no longer meets the requirements for a personal data processing agreement under the GDPR, both parties shall be entitled to request amendments to this DPA in order to comply with such new, amended or clarified requirements.
7.2
Amendments pursuant to section 7.1 above shall take effect 30 days after the party wishing to make the amendment has given notice thereof, unless the other party has objected to the proposed amendment prior to that date. If a party raises such an objection and the parties cannot reach an agreement within a reasonable time, termination may be affected in accordance with the Terms.
7.3
Other amendments to this DPA may be made in accordance with the Terms.
8. Term and Termination
8.1
The DPA shall be valid from the date of its conclusion and for as long as Once Upon processes personal data on your behalf, including by deleting or returning it in accordance with section 8.2 below. The DPA shall thereafter cease to be valid.
8.2
Upon termination of the DPA, Once Upon shall delete the personal data we process under this DPA so that the relevant data is no longer available and cannot be recreated at Once Upon no later than 30 days after the termination of processing. This includes any existing copies but does not apply to personal data processed within the framework of a jointly created Product. Exceptions apply if the storage of personal data is required by applicable law. Once Upon may, if you request it at least 14 days before the termination of the DPA, return the personal data to you instead of deleting it.
8.3
The provisions on liability in Section 6 shall continue to apply after the termination of the DPA.
9. Miscellaneous
9.1
This DPA replaces any previous data processing agreements and/or other documents concerning the processing of personal data between us.
9.2
In the event of any conflict between the provisions of the Terms and this DPA, the provisions of the DPA shall prevail with regard to the processing of personal data, and nothing in the Terms shall be deemed to limit or modify the obligations in this DPA in a manner that would cause you to fail to comply with the requirements of the GDPR.
9.3
Swedish law, without regard to its choice of law rules provisions, shall in all circumstances apply to this DPA. Disputes arising in connection with this DPA shall be resolved in accordance with the dispute resolution provision in the Terms.
APPENDIX A TO THE DATA PROCESSING AGREEMENT – INSTRUCTIONS FOR THE PROCESSING OF PERSONAL DATA
Processing:
| Purposes | Once Upon processes personal data under this DPA on your behalf for the purpose of enabling you to upload Material to the Service, and for us to provide the Services agreed upon by Once Upon and you, and to fulfil our obligations under the Terms. |
|---|---|
| Categories of data subjects | Once Upon processes personal data about the data subjects contained in the Material that you, as a user, choose to upload to the Service. |
| Categories of personal data | Once Upon processes personal data in photos and text that you have uploaded to the Service we provide. If your images or text do not contain personal data, no processing of personal data will take place in accordance with the GDPR. Once Upon may also process so-called sensitive personal data (or special categories of personal data as defined in the GDPR) if you have uploaded images or text that are considered sensitive personal data. Sensitive personal data according to the GDPR is personal data that reveals racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation. |
| Retention time | You control how long your personal data is processed in the Service and when it is deleted. We process the personal data above only in accordance with your instructions and the Terms in general, e.g., through backups. You can delete your images and texts at any time, and if you delete your account, all content you have uploaded will also be deleted. |
APPENDIX B TO THE DATA PROCESSING AGREEMENT – SUB-PROCESSORS
The following Sub-processors are engaged by Once Upon to perform parts of the processing at the time of entering the DPA.
| Sub-processor's name | Organisation number of equivalent | Geographical location | Information in the delivery | Comment |
|---|---|---|---|---|
Mailgun Technologies, Inc | USA | Transactional email | ||
The Rocket Science Group LLC d/b/a Mailchimp | USA | Marketing e-mail | ||
Braze, Inc. | EU | |||
Stripe Payments Europe, Ltd. | EU (Ireland) | Payments | ||
Markbladet digitaltryck & Printshop AB | 556578-9103 | EU (Sverige) | Manufacturing and delivery of photo products | Usage of sub-processor is depending on delivery country |
RPI-PARO B.V. | EU (Nederländerna) | Manufacturing and delivery of photo products | Usage of sub-processor is depending on delivery country | |
Amazon Web Services, Inc. | EU (Frankfurt) | Operations, hosting and transactional emails. | ||
Google LLC | USA EU | Operations, hosting, push notifications, data analysis and decision support. | ||
Steep Analytics AB | EU | Dataanalys och business intelligence. | ||
AppsFlyer Ltd. | EU | Data integration | ||
Rakuten Group, Inc | Japan | Marketing analysis | ||
Microsoft Corporation | USA | Microsoft Clarity, behavioral analytics. | Used on onceupon.photo | |
Dixa ApS | EU | Customer support | ||
Fivetran, Inc. | EU | Error and performance monitoring |
TERMS OF PURCHASE
1. About the Terms of Purchase
1.1
These terms of purchase (“Terms”) apply when you purchase photo books, photo prints, and other photo products (“Products”) via onceupon.photo (“Website”) or our mobile application (“App”). The Terms apply to you whether you are shopping as a private individual or making a purchase on behalf of a company or organization (hereinafter referred to as “Company”).
1.2
When you make a purchase from us, you accept the Terms. If you make a purchase as a representative of a company, you accept the Terms on behalf of the company and guarantee that you are authorized to approve these Terms and to make purchases on behalf of the company.
1.3
Agreement is entered into with Once Upon Publishing AB, with Swedish company registration number 559073–3670 and address Trädgårdsgatan 7, 931 31 Skellefteå, Sweden (”Once Upon”, ”us”, or ”we”).
1.4
If you wish to get in touch with us, you can contact our customer service by filling out the contact form on our Website, call us at +46 8 502 438 84, or email happytohelp@onceupon.se.
2. Orders and confirmation of purchase
2.1
When you use our Website or App to create your Products, our Terms of Use apply. You can choose whether you want to create an account with us, but in order to make a purchase in the App, you need to create an account with us.
2.2
In order to make a purchase, you must have the right to enter into contracts under applicable law.
2.3
After completing your order, you will receive an automatic confirmation email confirming that we have received your order. The order confirmation means that a binding agreement has been entered into. Within one hour of completing your purchase, you have the right to cancel the purchase free of charge.
3. Price and information about our products
3.1
The prices stated at the time of order apply to the purchase. All prices include applicable VAT. Prices do not include any payment and shipping fees, which are stated separately.
3.2
You are responsible for previewing and checking the Products you create before placing your order. We do not review the Products before they are manufactured, and we cannot make any adjustments afterwards.
3.3
If the price or information relating to the order is incorrect and you realized or should have realized this at the time of purchase, the price or information will not apply to the purchase.
3.4
We try to reproduce colors and shades on our Products as accurately as possible, but we cannot guarantee that images on our Website, in the App, advertisements, or marketing materials accurately reflect the exact appearance and characteristics of the Products, for example, because the monitor may affect color reproduction. The result may also be affected by the paper you choose for your Product. A Product may also differ in color and shade from time to time, as we use different printing companies.
4. Offers and discount codes
4.1
From time to time, we may offer promotions, discount codes, and other offers (“Offers”). Such Offers are only valid for the period specified in connection with such Offer and subject to the terms specified in connection with the Offer. Offers cannot be combined with other discounts unless expressly stated.
4.2
You must enter any code or in other way activate the relevant Offer before completing your purchase in order to take advantage of the Offer, unless the discount code has been automatically added to your shopping cart.
5. Payment
5.1
We offer different payment options depending on the country from which you are making the purchase, and you can choose which payment option you want to use. The available payment options, the terms and any costs that apply are stated on the Website and in the App. Read more here. The payment options are also presented at checkout.
5.2
Depending on the payment option used, additional costs may apply. The payment options available may change over time.
5.3
In connection with the payment, you will enter into a separate payment agreement with our payment service provider.
6. Shipping and delivery
6.1 Delivery
We use different carriers in different parts of the world. For the current list and possible delivery options, see here. After you have completed your purchase, you will receive information about the supplier who will handle your delivery. Depending on where you live, there may be restrictions on our delivery options. We do not deliver to locations where global shipping companies do not normally deliver, such as small islands or other locations that do not have fixed bridge connections.
6.2 Shipping cost
The shipping cost is always shown when you place your order. The cost varies around the world, and you can find current information about our shipping costs here.
6.3 Shipping cost
For deliveries outside the EU, customs duties and taxes may apply.
6.4 Delivery and production time
The expected delivery and production time is always specified when you place your order. The time varies around the world and is calculated in working days from the date you place your order. Information about current delivery and production times can be found here.
6.5 Uncollected parcels
You are responsible for receiving or collecting your delivery in accordance with the instructions you receive after your purchase. Parcels at postal agents that are not collected within the time specified in the notification will be returned. In such cases, we are entitled to charge compensation for handling and return shipping. You can find information about our current costs for uncollected packages here.
7. Right of withdrawal
7.1
Dina Produkter trycks helt utifrån dina önskemål med dina valda foton och får därmed en tydlig personlig prägel. Du har därför ingen ångerrätt när du köper våra Produkter.
8. Complaints
8.1
If there is something wrong with your order or if the order is defective, you have the right to make a complaint within three years of the product being delivered, or according to any longer period that applies under mandatory consumer protection legislation in the country where you have your habitual residence. You must always make a complaint within a reasonable time from when you should have noticed the defect. Your right to complain expires no later than two months after the three-year liability period has passed.
8.2
If you wish to complain about a product, you can contact our customer service by emailing happytohelp@onceupon.se or filling in the contact form on our website. Our address for complaints is Trädgårdsgatan 7, 931 31 Skellefteå, Sweden.
8.3
If your complaint is approved, we will compensate you in accordance with applicable law.
9. Our obligations
9.1
If there is a defect in your Product or if delivery is delayed, we are liable for any damage you have suffered because of the defect or delay, in accordance with mandatory consumer protection legislation. However, we are only liable for damages to the extent that you have taken reasonable measures to limit your damage. We are therefore not liable for damages that you could have avoided by taking reasonable measures.
9.2
We are not liable for damage caused by unforeseen circumstances beyond our control, such as war, strikes, pandemics, or natural disasters, which we could not reasonably have foreseen (Force Majeure). If, due to Force Majeure, we are prevented from fulfilling our obligations under the agreement or these Terms, you have the right to withdraw from the agreement in accordance with mandatory consumer law.
10. About these Terms
10.1
These Terms shall be interpreted and applied in accordance with Swedish law. If any provision of these Terms is deemed invalid or unenforceable by any competent court, authority or alternative dispute resolution body, the remaining parts of that provision and all other provisions of these Terms shall remain valid and enforceable in full, in accordance with applicable law. You are always entitled to the mandatory consumer rights applicable in the country where you have your habitual residence. Nothing in these Terms shall be construed as a limitation of such rights.
10.2
We reserve the right to change the Terms from time to time. However, the Terms that you accepted at the time of your purchase will always apply to that purchase.
11. Specific terms for companies
11.1
For purchases made by businesses, we are not liable for indirect losses or lost profits. In addition, our liability for any loss or damage in connection with business purchases is limited to an amount equal to the total amount paid to us by the customer in its capacity as a business for the Product to which the loss or damage relates or from which it arises.
12. Questions, complaints, or disputes
12.1
You are welcome to contact us if you have any questions or complaints regarding your purchase.
12.2
As a consumer, you also have the right to submit a complaint to an alternative dispute resolution body. To access the alternative dispute resolution body in your country, click here. In Sweden, you can file a complaint with the Swedish National Board for Consumer Complaints (ARN). You can contact ARN through their website www.ARN.se or by sending a letter to Box 174, 101 23 Stockholm.
12.3
Notwithstanding the above, any disputes may also be settled by any competent court in the country where you are domiciled. For company acquisitions, disputes shall be settled by a general court, with Skellefteå District Court in Sweden as the court of first instance.
The terms of purchase were established by Once Upon Publishing AB on 2025-11-03.
